Refund policy

Return and Refund Policy（Customized products can also be returned.）

Thank you for shopping at [Your Store Name]. We are committed to providing high-quality products and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Conditions

In accordance with the Consumer Protection Act, online consumers are entitled to a seven-day cooling-off period (inspection period) starting from the day after the goods are received. Please note:

The cooling-off period is not a trial period. Returned items must be in brand new condition and complete packaging (including the product itself, accessories, gifts, warranty cards, original packaging, and all accompanying documents).
Returns will not be accepted under the following circumstances:
- The seven-day cooling-off period has expired.
- The product has been opened, used, damaged, modified, or altered by the consumer.
- The item falls under statutory exceptions (e.g., perishable goods, personal hygiene products, unsealed audiovisual software, or customized items).

2. Return Process

To initiate a return, please follow these steps:

Contact Customer Service: Within seven days of receiving the product, please contact us via [Email/Line/Website Messenger] with your "Order Number" and "Reason for Return."
Pack the Item: Please pack the product in its original packaging. If the original shipping box is lost, please use another sturdy box. Do not stick labels or write directly on the original product packaging.
Logistics Collection: We will arrange for a courier to collect the item, or provide instructions on how to ship it back to our designated location (refer to Section 4 for shipping costs).

3. Refund Policy

Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return conditions.
Refund Timeline: Upon approval, the refund will be processed within [7-14] business days.
Refund Method:
- Credit Card: The refund will be credited back to your original credit card. The actual reflection date depends on your issuing bank's policies.
- ATM/Convenience Store Payment: Please provide your bank account details; the refund will be issued via bank transfer.

4. Shipping Costs

Defective or Incorrect Items: If the return is due to a product defect or an error on our part, [The Home of Car Enthsiasts] will cover all shipping costs.
Personal Reasons: If the return is due to personal preferences or incorrect size selection, [the consumer shall bear the shipping cost / the store will provide one free return].